Focus on Business and Let us Manage the Rest

Managed Services

NxtGen’s Managed Services solutions are designed to allow enterprises to ensure performance and sustainability of business operations. The solutions are responsible for the alignment of service management practices and strategies towards value delivery to clients.

Platform/OS
Management

Platform/OS Management

NxtGen’s Platform Management System helps enterprises reduce the time, costs and complexity associated with managing an end user operation user platform.

It helps avoid or pre-empt problems and resolving them swiftly as and when they occur thereby reducing the cost and time involved in maintaining operating systems and ensuring reliable access to applications with minimal interruptions.

Note: This service is on a per instance basis

Basic

  • Monitoring Availability & Error Alerts
  • Utilization of resources
  • Standard Reporting
Standard

  • Incident Management - HelpDesk
  • User & Access Management
  • Problem Management
  • Configuration Management
  • Availability Management
Advanced

  • Capacity Management
  • Configuration Management
  • Performance Management
  • Change Management
  • Technical Management
Database
Management

Database Management

NxtGen’s DBA Maintenance services help enterprises face continuing challenges in managing increasingly complex and growing data portfolios while meeting business expectations for peak performance and accessibility. Our 24x7 proactive monitoring team helps prevent instance down times/ systems crashes and fixes them pro-actively enabling high availability and replication to protect agreed RTO and RPOs de-risking data loss and retrieval from near DR.

Note: This service is on a per instance basis

Basic

  • Monitoring Availability & Error Alerts
  • Utilization of resources
  • Standard Reporting
Standard

  • Incident Management - HelpDesk
  • User & Access Management
  • Problem Management
  • Configuration Management
  • Availability Management
Advanced

  • Capacity Management
  • Configuration Management
  • Performance Management
  • Change Management
  • Technical Management
Network
Management

Network Management

Network managed services provides single-point solutions to help you build, monitor, manage and support your data center networks. Our SMEs and skilled staff, proactive monitoring and remediations via 24x7 coverage help reduce network complexity and gain optimal performance for your business across single or multi product/vendor environment.

Note: This service is on a per device per link basis

Basic

  • Monitoring Availability & Error Alerts
  • Utilization of resources
  • Standard Reporting
Standard

  • Incident Management - HelpDesk
  • Routing / ACL Management
  • Device Management
  • Configuration Management
  • Availability Management
Advanced

  • Capacity / Bandwidth Management
  • Configuration / IPS Management
  • Performance Management
  • Change Management
  • Technical Problem Management
Storage
Management

Storage Management

Storage optimization and management help improve your storage infrastructure and subscriptions for long term, short term and replication services. Each service is focused and designed to consoli-date or eliminate devices, improve access efficiency on solid state platform and tiering, and increase the effective capacity of your storage. In addition, virtualized storage environment help reduce costs and scale to address dynamic storage demands and offered as end to end managed services for data management needs.

Note: This service is on a per setup basis

Basic

  • Monitoring Availability & Error Alerts
  • Utilization of resources
  • Standard Reporting
Standard

  • Incident Management - HelpDesk
  • User & Access Management
  • Problem Management
  • Configuration Management
  • Availability Management
Advanced

  • Capacity Management
  • Configuration Management
  • Performance Management
  • Change Management
  • Technical Problem Management
Security
Management

Security Management

Our security services focus on each aspect of your network, from infrastructure to devices. We support protection of information / configuration assets and deploy some of the best process practices required to enable compliance and regulatory require-ments of the business.

Note: This service is on a per setup per instance basis

Basic

  • Device Monitoring / Availability
  • Utilization of resources
  • Alerts & Notifications
Standard

  • Incident Management - SIEM Event logs
  • Access & Identity Management
  • Endpoint Security & Signature updates
  • Deviation Reporting - Alerts & Notifications
  • Policy Managent - IDS/IPS/UTM
Advanced

  • Capacity Management
  • Configuration Management
  • Performance Management
  • Remediation & change Management
  • Compliance - VA-PT / PCI / HIPPA
  • Emergency Response
DRaaS

DRaaS Management

Ensure the availability of your applications and data using incremental forever backup, and real-time replication to an on and or off premise data recovery, protection, reporting, and management. A Requirement Assessment will kickoff the project which will define the overall Solution Design, Implementation Steps, Administrative and Reporting Requirements.

Services delivered as part of the DRaaS offering are:
  • Requirement Assessment
  • Architecture and Design
  • Installation, Setup and Configuration
  • Replication to Offsite Location
  • Remote Site Recovery
  • Centralized Management
  • Centralized Reporting
  • Bare Metal Recovery

Platform/OS Management

NxtGen’s Platform Management System helps enterprises reduce the time, costs and complexity associated with managing an end user operation user platform.

It helps avoid or pre-empt problems and resolving them swiftly as and when they occur thereby reducing the cost and time involved in maintaining operating systems and ensuring reliable access to applications with minimal interruptions.

Note: This service is on a per instance basis

Basic

  • Monitoring Availability & Error Alerts
  • Utilization of resources
  • Standard Reporting
Standard

  • Incident Management - HelpDesk
  • User & Access Management
  • Problem Management
  • Configuration Management
  • Availability Management
Advanced

  • Capacity Management
  • Configuration Management
  • Performance Management
  • Change Management
  • Technical Management

Database Management

NxtGen’s DBA Maintenance services help enterprises face continuing challenges in managing increasingly complex and growing data portfolios while meeting business expectations for peak performance and accessibility. Our 24x7 proactive monitoring team helps prevent instance down times/ systems crashes and fixes them pro-actively enabling high availability and replication to protect agreed RTO and RPOs de-risking data loss and retrieval from near DR.

Note: This service is on a per instance basis

Basic

  • Monitoring Availability & Error Alerts
  • Utilization of resources
  • Standard Reporting
Standard

  • Incident Management - HelpDesk
  • User & Access Management
  • Problem Management
  • Configuration Management
  • Availability Management
Advanced

  • Capacity Management
  • Configuration Management
  • Performance Management
  • Change Management
  • Technical Management

Network Management

Network managed services provides single-point solutions to help you build, monitor, manage and support your data center networks. Our SMEs and skilled staff, proactive monitoring and remediations via 24x7 coverage help reduce network complexity and gain optimal performance for your business across single or multi product/vendor environment.

Note: This service is on a per device per link basis

Basic

  • Monitoring Availability & Error Alerts
  • Utilization of resources
  • Standard Reporting
Standard

  • Incident Management - HelpDesk
  • Routing / ACL Management
  • Device Management
  • Configuration Management
  • Availability Management
Advanced

  • Capacity / Bandwidth Management
  • Configuration / IPS Management
  • Performance Management
  • Change Management
  • Technical Problem Management

Storage Management

Storage optimization and management help improve your storage infrastructure and subscriptions for long term, short term and replication services. Each service is focused and designed to consoli-date or eliminate devices, improve access efficiency on solid state platform and tiering, and increase the effective capacity of your storage. In addition, virtualized storage environment help reduce costs and scale to address dynamic storage demands and offered as end to end managed services for data management needs.

Note: This service is on a per setup basis

Basic

  • Monitoring Availability & Error Alerts
  • Utilization of resources
  • Standard Reporting
Standard

  • Incident Management - HelpDesk
  • User & Access Management
  • Problem Management
  • Configuration Management
  • Availability Management
Advanced

  • Capacity Management
  • Configuration Management
  • Performance Management
  • Change Management
  • Technical Problem Management

Security Management

Our security services focus on each aspect of your network, from infrastructure to devices. We support protection of information / configuration assets and deploy some of the best process practices required to enable compliance and regulatory require-ments of the business.

Note: This service is on a per setup per instance basis

Basic

  • Device Monitoring / Availability
  • Utilization of resources
  • Alerts & Notifications
Standard

  • Incident Management - SIEM Event logs
  • Access & Identity Management
  • Endpoint Security & Signature updates
  • Deviation Reporting - Alerts & Notifications
  • Policy Managent - IDS/IPS/UTM
Advanced

  • Capacity Management
  • Configuration Management
  • Performance Management
  • Remediation & change Management
  • Compliance - VA-PT / PCI / HIPPA
  • Emergency Response

DRaaS Management

Ensure the availability of your applications and data using incremental forever backup, and real-time replication to an on and or off premise data recovery, protection, reporting, and management. A Requirement Assessment will kickoff the project which will define the overall Solution Design, Implementation Steps, Administrative and Reporting Requirements.

Services delivered as part of the DRaaS offering are:
  • Requirement Assessment
  • Architecture and Design
  • Installation, Setup and Configuration
  • Replication to Offsite Location
  • Remote Site Recovery
  • Centralized Management
  • Centralized Reporting
  • Bare Metal Recovery